In April 2020, PRMP implemented the Provider Enrollment Portal (PEP) to comply with the CMS regulations for State Medicaid Agencies (SMAs) to enroll and screen providers as a condition of participation in Medicaid. Once the system was implemented, PRMP was faced with the significant task of enrolling more than 21,000 providers and maintaining the information for these providers.

The enrollment and screening of providers via the PEP ensures that the Puerto Rico Medicaid Management Information System (PRMMIS) contains the most accurate and updated information about providers and that the providers meet the federal requirements to receive Medicaid funds. 

Intervoice has worked with PRMP providing more than 150 years of combined experience in MMIS and Medicaid best practices to ensure that PRMP adheres to federal and state guidelines and regulations. It will now continue its supportive role as PRMP processes the applications of 21,000 providers, ensuring the system is functioning optimally and adhering to federal requirements, as well as working with providers as they encounter a new way of working for the benefit of Puerto Rico’s Medicaid beneficiaries.