Carlos offers more than two decades of accomplished experience in Client Relationship Management, Puerto Rico government affairs, and professional services staffing acquisition. Carlos is highly experienced in all facets of client relations with a solid understanding of the development and negotiation of mutual agreements between business partners. He has demonstrated proficiency in various Puerto Rico government operations and business policies, such as conflict resolution, contracting procedures, invoicing/billing procedures, and the development of complex client proposals.
Carlos joined Intervoice as President in January 2008, initially offering telecommunications engineering support to governmental and commercial clients. He has managed multiple consulting projects for Intervoice, most recently the federally-funded Health Information Technology Program for Puerto Rico (PRHIT) and the Puerto Rico Medicaid Management Information System (PRMMIS) Design Development and Implementation (DDI), both for the island’s Department of Health.

Previously, Carlos served as General Manager for NEC Network Solutions in Puerto Rico and the east Caribbean. His work was instrumental to the growth of the company’s Puerto Rico branch, as he managed all areas of NEC's sales and operations. With his guidance, NEC was able to configure, sell and install the largest Private Networks and Call Centers in Puerto Rico and the Caribbean, including those at PREPA, PRASA, Banco Popular, and the Government of the British Virgin Islands.

Carlos served in the United States Air Force and the Puerto Rico Air National Guard for over 20 years. Carlos earned a Bachelor’s Degree in Aerospace Sciences from the Community College of the Air Force.