Nicole brings over 16 years of experience in state Medicaid Management Information Systems (MMIS), specializing in business process analysis, requirement documentation, and project management. Her expertise spans software development and system analysis, enabling her to effectively navigate the Software Development Life Cycle (SDLC) and facilitate communication between business users and developers.‍

Currently serving as the Provider Services Operations Manager on behalf of the Puerto Rico Medicaid Program, Nicole provides strategic leadership to her team in managing provider enrollment and revalidation operations. She promotes collaboration and accountability while identifying opportunities for process improvement and efficiency enhancement.

Nicole holds a Master's Degree in Public Administration, with a focus on Healthcare Administration from the University of South Dakota. Prior to her current role, Nicole served as a Subject Matter Expert for the Puerto Rico Medicaid Program, providing recommendations for provider enrollment efforts and supporting test case development and execution. She has also held positions as a Software Engineer, Subject Matter Expert, and Product Architect, contributing to projects across New York, Illinois, Alaska, Michigan, Iowa, and South Dakota. Nicole's background and commitment to excellence make her a valuable asset to any organization striving for success in the healthcare Information Technology landscape.